Grievance Redressal in the UAE: How Employees Can File Complaints Against Employers

 Employees in the UAE have the right to file grievances if they experience unfair treatment, salary disputes, harassment, or wrongful termination. The UAE Labour Law provides a structured complaint process through the Ministry of Human Resources and Emiratisation (MOHRE), ensuring that workplace disputes are resolved fairly. Knowing how to file a complaint, escalate an issue, and seek legal help is crucial for protecting employee rights. Consulting advocates in Dubai ensures that grievances are handled professionally and employees receive the justice they deserve.

When Can an Employee File a Grievance?

Employees can file complaints against employers for issues such as:

  • Unpaid or delayed salaries beyond the legal time limit.
  • Unfair termination without notice or valid reason.
  • Discrimination, harassment, or workplace abuse.
  • Unlawful contract termination during probation.
  • Unpaid end-of-service benefits, gratuity, or bonuses.

Steps to File a Workplace Grievance in the UAE

1. Speak to the Employer or HR Department

Employees should first try to resolve the issue internally by discussing it with their employer or HR.

2. File a Complaint with MOHRE

If the issue is unresolved, employees can submit a labour complaint to MOHRE through:

  • MOHRE’s online portal or mobile app.
  • Calling the helpline (800 60).
  • Visiting a MOHRE service center.

3. Mediation and Resolution

MOHRE will contact both parties and attempt to mediate a resolution. Most cases are resolved within two weeks.

4. Escalate the Case to Labour Court

If mediation fails, the case can be transferred to labour court, where a judge will issue a final ruling.

How Advocates in Dubai Assist with Workplace Grievances

  • Drafting and submitting labour complaints.
  • Representing employees in mediation and court hearings.
  • Ensuring fair compensation for workplace disputes.

A structured grievance redressal process ensures that employees in the UAE receive legal protection and fair treatment in the workplace.

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